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The Touchstone Fireplug™ Insert Smart Electric Fireplace is a freestanding firebox specifically designed to fit into existing traditional fireplace openings. Its unique design ensures a seamless transformation from wood or gas log fireplace to electric. The Fireplug™ transforms any existing fireplace opening into an unforgettable accent wall, blending modern technology with classic charm.
The Touchstone Fireplug™ Insert features a slim, low-profile design and enhanced, industry-leading flame technology, combining smart-home integration with a realistic flame display for a luxurious touch to any room. It boasts a deeper viewing area, high-end crystals, driftwood, and a built-in crackle speaker with adjustable volume. Compatible with Alexa and Google Home, this fireplace offers customizable settings, including 6 flame colors, 13 ember bed colors, and 5 flame speeds, along with 13-color down-lighting for an enhanced display. That is a total of 78 color combinations.
Using the thermostat on hi/low setting, the Fireplug™ delivers supplemental heat to take the cool edge off a drafty room. The Fireplug™ is an environmentally friendly option to a traditional wood-burning fireplace, ensuring a clean and odorless ambiance. The unit can be wall-mounted or recessed, with easy installation and versatile placement options. The flexible installation design allows items to be mounted above the fireplace, with a recommended 8-inch gap between the top of the fireplace and the items above.
Visit the Smart Electric Fireplace WiFi Quick Start page for more information on the WiFi-enabled capabilities, mobile app set up and smart home networking.
Choosing the right trim kit:
| Trim Kit | Max Hearth Opening Dimensions (W x H) |
Rough Opening (W x H x D) |
|---|---|---|
| 1 inch - Standard | 24 x 19 inches | 22 3/4 x 18 1/2 x 8 |
| 2 inch | 26 x 20 inches | 22 3/4 x 18 1/2 x 8 |
| 4 inch | 30 x 22 inches | 22 3/4 x 18 1/2 x 8 |
1. Can it be controlled with a smartphone?
Yes, this electric fireplace can be controlled with a smartphone. It is Wi-Fi enabled and can be connected to compatible smart home devices through the app for added convenience.
2. Can the flame effect be used without the heater?
Yes, the flame effect can be used without the heater, allowing you to enjoy the ambiance without added heat.
3. What safety features does it have?
The unit stays cool to the touch on the sides and back, even when the heat is on, and includes a built-in timer (30 min - 9 hrs.) and automatic safety shut off.
4. What is the heating capacity?
This fireplace includes a 1,500-watt heater that produces up to 5,000 BTUs of supplemental heat. Under ideal conditions, it can provide supplemental heat for spaces up to approximately 400 square feet.
5. What’s included in the box?
The package includes the electric fireplace unit, transparent driftwood, black glass crystals, remote control, and an installation guide.
6. Does this fireplace require venting?
No. This fireplace is vent-free and does not require a chimney, gas line, or external venting.
What if your height opening is 22"? Do you have a solution
If your fireplace opening is 22" high, select the optional 4-inch trim kit when purchasing your Fireplug Pro 24. The trim kit is designed to cover fireplace openings up to 22" high. The Fireplug still requires a minimum installation opening of 22 3/4" W × 18 1/2" H × 8" D.
Touchstone Fireplug Electric fireplace on white showing the flame/ember/downlight color options
Touchstone Fireplug Pro adjustable feet infographic
Shipment processing time:
Most orders are processed within 2-5 business days. Usually, that doesn't include weekends and holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
Standard Freight Shipping:
Our standard shipping option includes delivery of the order to the first flat dry area. This doesn't include delivery of the order inside the dwelling.
In-Home Delivery + Room Of Choice:
Our in home delivery option includes delivery of the order to the customers room of choice (Including up to 2 flights of stairs). This option does not include unpacking or installation of the appliance or appliances.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 72 hours.
Customs, Duties and Taxes:
www.americabestappliances.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
Contact us for any damages, and please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy:
We currently do not ship outside the U.S.
Refund/Return Policy:
Our return window policy lasts 30 days. If 30 days have gone by since the delivery of your purchase, unfortunately, we can’t offer you a refund or exchange.
support@americabestappliances.com
The Touchstone Fireplug™ Insert Smart Electric Fireplace is a freestanding firebox specifically designed to fit into existing traditional fireplace openings. Its unique design ensures a seamless transformation from wood or gas log fireplace to electric. The Fireplug™ transforms any existing fireplace opening into an unforgettable accent wall, blending modern technology with classic charm.
The Touchstone Fireplug™ Insert features a slim, low-profile design and enhanced, industry-leading flame technology, combining smart-home integration with a realistic flame display for a luxurious touch to any room. It boasts a deeper viewing area, high-end crystals, driftwood, and a built-in crackle speaker with adjustable volume. Compatible with Alexa and Google Home, this fireplace offers customizable settings, including 6 flame colors, 13 ember bed colors, and 5 flame speeds, along with 13-color down-lighting for an enhanced display. That is a total of 78 color combinations.
Using the thermostat on hi/low setting, the Fireplug™ delivers supplemental heat to take the cool edge off a drafty room. The Fireplug™ is an environmentally friendly option to a traditional wood-burning fireplace, ensuring a clean and odorless ambiance. The unit can be wall-mounted or recessed, with easy installation and versatile placement options. The flexible installation design allows items to be mounted above the fireplace, with a recommended 8-inch gap between the top of the fireplace and the items above.
Visit the Smart Electric Fireplace WiFi Quick Start page for more information on the WiFi-enabled capabilities, mobile app set up and smart home networking.
Choosing the right trim kit:
| Trim Kit | Max Hearth Opening Dimensions (W x H) |
Rough Opening (W x H x D) |
|---|---|---|
| 1 inch - Standard | 24 x 19 inches | 22 3/4 x 18 1/2 x 8 |
| 2 inch | 26 x 20 inches | 22 3/4 x 18 1/2 x 8 |
| 4 inch | 30 x 22 inches | 22 3/4 x 18 1/2 x 8 |
1. Can it be controlled with a smartphone?
Yes, this electric fireplace can be controlled with a smartphone. It is Wi-Fi enabled and can be connected to compatible smart home devices through the app for added convenience.
2. Can the flame effect be used without the heater?
Yes, the flame effect can be used without the heater, allowing you to enjoy the ambiance without added heat.
3. What safety features does it have?
The unit stays cool to the touch on the sides and back, even when the heat is on, and includes a built-in timer (30 min - 9 hrs.) and automatic safety shut off.
4. What is the heating capacity?
This fireplace includes a 1,500-watt heater that produces up to 5,000 BTUs of supplemental heat. Under ideal conditions, it can provide supplemental heat for spaces up to approximately 400 square feet.
5. What’s included in the box?
The package includes the electric fireplace unit, transparent driftwood, black glass crystals, remote control, and an installation guide.
6. Does this fireplace require venting?
No. This fireplace is vent-free and does not require a chimney, gas line, or external venting.
What if your height opening is 22"? Do you have a solution
If your fireplace opening is 22" high, select the optional 4-inch trim kit when purchasing your Fireplug Pro 24. The trim kit is designed to cover fireplace openings up to 22" high. The Fireplug still requires a minimum installation opening of 22 3/4" W × 18 1/2" H × 8" D.
Touchstone Fireplug Electric fireplace on white showing the flame/ember/downlight color options
Touchstone Fireplug Pro adjustable feet infographic
Shipment processing time:
Most orders are processed within 2-5 business days. Usually, that doesn't include weekends and holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
Standard Freight Shipping:
Our standard shipping option includes delivery of the order to the first flat dry area. This doesn't include delivery of the order inside the dwelling.
In-Home Delivery + Room Of Choice:
Our in home delivery option includes delivery of the order to the customers room of choice (Including up to 2 flights of stairs). This option does not include unpacking or installation of the appliance or appliances.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 72 hours.
Customs, Duties and Taxes:
www.americabestappliances.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
Contact us for any damages, and please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy:
We currently do not ship outside the U.S.
Refund/Return Policy:
Our return window policy lasts 30 days. If 30 days have gone by since the delivery of your purchase, unfortunately, we can’t offer you a refund or exchange.
support@americabestappliances.com
